Return Policy

Peace of Mind

The Tribe at TribalMama.com sincerely aims for consumer satisfaction. 

Let us know if you are not, as I am sure we can reasonably work something out.

However due to the nature of the product, returns and exchanges are not possible and please note, shipping costs will not be refunded.

Know that we use only the finest 100% pure therapeutic grade essential oils and quality vegan fats for saponification. They are sought out from around the world so if you have any concerns with adverse effects please, please test the soap on a small area first.

*HOT WEATHER* may cause softening/melting of Massage and or Lotion Bars and Natural Lip Balms, especially if left in a mail box in direct sun. If you will not be home to retrieve your package for any length of time, please note this with your order and we will do our best to ship accordingly.
If your Natural Lip Balm, Massage and or Lotion Bar happens to get left in the heat simply place them in the freezer for 10 minutes and they should re-harden.
Sorry, due to the nature of crafting with True and Pure ingredients, melting will not permit a refund.